We have identified cases of incorrect payments in the FY2025 “Child-Rearing Support Allowance in Response to Rising Prices” (overpayments and underpayments) due to errors in data transfer related to the designation of transfer destinations. We sincerely apologize for the considerable inconvenience caused to the guardians affected.

Overview

In connection with the national subsidy program for the “Child-Rearing Support Allowance in Response to Rising Prices,” Onna Village made payments to eligible recipients on March 23, following the notice sent on February 20, 2026. During this process, it was discovered through inquiries from recipients that some payments were either overpaid or underpaid.

The cause of the issue was traced to the creation of the recipient list based on the September-end transfer data (October 2025 Child Allowance: new system), with checks performed for the number of children and payment amounts. The error occurred during data transfer when consolidating information by financial institution for payment.

Eligible Households and Recipients
• Eligible households: 560 households
• Eligible recipients: 846 persons
• Of these:
1. Households and recipients with overpayments: 287 households, 423 persons, totaling ¥8,460,000
2. Households and recipients with underpayments: 273 households, 423 persons, totaling ¥8,460,000

Future Actions

We will send letters to the affected individuals explaining the situation and offering our apologies.

For those who received underpayments:
• “Notice of Apology and Additional Payment for Insufficient Child-Rearing Support Allowance in Response to Rising Prices”
Additional payment date for unpaid amounts: March 30, 2026

For those who received overpayments:
• “Notice of Apology and Request for Refund of Incorrect Child-Rearing Support Allowance Payment (Overpayment)”
• “Refund Notification”
We kindly ask for your cooperation in returning the excess amount.

Measures to Prevent Recurrence

• We will review business procedures and strengthen our verification functions to ensure that similar errors do not occur in the future.

Contact Information

Onna Village Office, Child and future Division, Support Allowance Team
Phone: 098.966.1217